Delivery Policy

Thank you for choosing App.bd (Academic Performance Platform Bangladesh).

This Delivery Policy explains how we deliver our digital products and services. By purchasing any service from App.bd, you agree to the terms outlined below.

1. Nature of Our Services

App.bd provides digital products and services, including but not limited to:

• School Management ERP
• School Website Development
• Mobile Application Services
• Cloud Hosting & System Setup
• Domain Configuration
• SMS Integration
• Technical Support & Training
• Custom Software Development

As our services are delivered digitally, no physical shipment or courier service is involved.

2. Order Processing

Once your payment has been successfully confirmed:

• Your order will be reviewed by our team.
• We may contact you to collect any required information for service setup.
• Your institution's account and requested services will be prepared accordingly.

3. Delivery Time

Most standard App.bd services are delivered or activated within 1 (one) business day after payment confirmation and receipt of all required information.

However, delivery may vary depending on the type of service:

• School ERP Account Activation: Within 1 Business Day
• School Website Setup: Usually within 1–5 Business Days
• Custom Development Services: Delivery timeline will be communicated separately based on project scope.
• Data Migration & Initial Configuration: Depends on the volume of data provided by the institution.

4. Delivery Method

Our services are delivered digitally through one or more of the following methods:

• Secure Login Credentials
• Email Communication
• Customer Dashboard
• WhatsApp
• Remote Setup & Configuration
• Online Training Sessions

5. Customer Responsibilities

To ensure timely delivery, customers must provide:

• Institution Information
• Authorized Contact Person
• Required Documents
• Student & Teacher Data (if applicable)
• Logo and Branding Materials (for website services)
• Any additional information requested during implementation

Delays in providing required information may result in delayed service activation.

6. Delivery Confirmation

Once your service has been activated or completed, we will notify you through email, phone, or WhatsApp with the necessary access details and instructions.

7. Delays

While we strive to deliver all services within the stated timeframe, delays may occur due to:

• Incomplete information provided by the customer
• Payment verification issues
• Public holidays
• Internet or server interruptions
• Third-party service providers (such as domain registrars or payment gateways)
• Unexpected technical issues

If a delay occurs, our team will keep you informed throughout the process.

8. Failed Delivery

If we are unable to activate or deliver the service because the customer does not provide the required information, respond to communication, or complete the necessary verification, delivery may be postponed until all requirements have been fulfilled.

9. Support After Delivery

After successful delivery, our support team will assist you with:

• Initial Login Assistance
• Basic System Training
• Technical Support
• Service Guidance
• Issue Resolution according to your support plan

10. Contact Us

If you have any questions regarding your order or service delivery, please contact us.

By purchasing or subscribing to any App.bd service, you acknowledge that you have read, understood, and agreed to this Delivery Policy.